Your Privacy Policy Information

At Vertex CCTV Ltd, we are committed to protecting your personal data and upholding UK Data Protection laws (UK GDPR and the Data Protection Act 2018).

1. Information We Collect

When you request a quote, book a site survey, or contact us, we collect:

Full Name, Business Name, & Contact Information (Email, Phone Number).

Site Location / Address for installation surveys.

2. How We Use Your Data

We only use your information to:

Provide quotes, deliver CCTV installation & maintenance services, and manage bookings.

Issue invoices and maintain customer service records.

We do not sell or share your personal details with third parties for marketing.

3. CCTV System Installation & Compliance

As professional security installers:

We design and configure all CCTV systems to assist you (the system owner) in complying with ICO (Information Commissioner's Office) guidelines regarding privacy, camera positioning, clear signage, and secure data storage.

We do not remotely access customer CCTV video feeds after installation without explicit authorization during a maintenance request.

4. Data Security & Storage

Your data is securely stored on encrypted UK/EU servers with restricted access. We retain inquiry and billing details only for as long as required by UK tax and legal obligations.

5. Your Legal Rights

Under UK law, you have the right to request access to, correction of, or deletion of your personal data.